The pounds-and-pence rule (since January 2025)
Any planned annual price rise must be quoted as an exact pound-and-pence figure at sign-up.
Your 30-day penalty-free exit
If a rise wasn't properly disclosed in those terms, you're entitled to leave penalty-free within 30 days of being notified.
Maximum contract length
24 months is the legal ceiling for an initial commitment period, on any UK network equally.
Phone unlocking
Since December 2021, every phone sold by a UK network must be sold unlocked.
Escalating a complaint
If unresolved after 6 weeks, escalate free to the relevant scheme: the Communications Ombudsman typically covers EE/O2/Sky Mobile; CISAS typically covers Vodafone/Three/iD Mobile.
Independent guidance notice: Onuhiowise (onuhiowise.online) is an independent information and guidance website covering all major UK mobile networks equally — Three, O2, EE, Tesco Mobile, Vodafone, Sky Mobile, and iD Mobile. We are not any of these companies, not a reseller, not an agent, and not an authorised partner of any of them. We do not sell SIM cards, contracts, or airtime, and we do not display or quote pricing anywhere on this site. If you contact us by phone or form, you are reaching Onuhiowise's own independent guidance team — never a network's official customer service line. Our team will always introduce themselves as Onuhiowise, an independent service, and will never claim or imply that we are O2, Three, EE, Tesco Mobile, Vodafone, Sky Mobile, iD Mobile, or any other network. Network names and colours used on this site are trademarks of their respective owners, used only so you know which network a page is about — this does not imply any partnership or endorsement. Always confirm final pricing, contract terms, and account-specific matters directly with your network.